We only offer free phone support to customers who purchase a part, or schedule a Preventive Maintenance visit from us. If they need help installing a part or troubleshooting a machine issue, we can only offer free telephone service for a limited time period. Anything over 45 minutes phone time, or 3-4 calls to us, will lead to the customer issuing LRS a PO for remote service. Thank you for your understanding.
Remote service labor rates via the internet using Teamviewer for less than 1 hour is $200. For more than 2 hours the cost is $400 (maximum fee). The first remote service is a minimum of $400, due to remote software installation.Phone support is a minimum of $200 per hour, no maximum.
Our service rates are $140.00 an hour with a 4 hour minimum for all Tier 2 customers. Travel rates are $60.00 an hour plus $0.54 per mile and all travel costs. IE hotel, perdiem, tolls, airfare, rental car.